Why one medium will never return to PTS because of her poor experience with Denise Theophilus

Please note that the medium is referring to Denise when she writes about "your mother" to Lee Smilex who has posted to the voy.com thread in order to defend his mother, Denise Theophilus, who serves as the warden and also unofficially acts as PTS President Terry Forsythe's right hand and co-President.